FAQ: Staff are missing from the list (champion, intervention team or group sharing), how do I add them?

Here’s what’s required for a staff member to populate in the list of available champions, intervention team members and group share:

  • they must have access to the student(s) in Student Success. In other words, they can see the student on their Student's tab. For the classroom user role, this means the student must be scheduled into at least one course with the teacher.
  • they must have logged into Student Success at least once
  • Overnight refresh must run after the staff member logged in. Note: this is only for others to see the staff member in the list. Users will see themselves in the list upon first login.

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